Effective Date: 30th July 2026
Last Updated: 30th July 2026
Welcome to ESS
Welcome to ESS. We’re delighted to have you here.
These Terms & Conditions govern your access to and use of www.essverse.com, including any purchases made through our website.
By accessing our website or placing an order with ESS, you agree to these Terms & Conditions. If you do not agree, please refrain from using our website or services.
Eligibility
By using this website, you confirm that you are legally capable of entering into a binding agreement under the applicable laws of India.
You also agree to provide accurate, current, and complete information when placing an order or creating an account.
Our Products
Every ESS piece is thoughtfully designed and handcrafted using genuine leather and traditional craftsmanship.
Because of the handmade nature of our products:
- Minor variations in leather grain, texture, colour, stitching, handwork, and finish are natural and should not be considered defects.
- Product dimensions are approximate.
- Product photographs are intended to represent the product as accurately as possible. However, colours may vary slightly depending on lighting, photography, and individual screen settings.
These characteristics make every ESS product unique.
Product Availability
While we strive to keep our inventory accurate and up to date, certain products may become unavailable after an order has been placed.
If this happens, ESS may cancel the affected order and issue a full refund using the original payment method or another suitable refund method, where applicable.
Pricing
All prices displayed on our website are in Indian Rupees (INR).
Prices, promotions, and product availability may change without prior notice.
In the event of an obvious pricing or typographical error, ESS reserves the right to cancel the affected order and issue a full refund.
Orders
Once you place an order, you will receive an acknowledgement confirming that we have received your order request.
This acknowledgement does not constitute acceptance of the order.
ESS reserves the right to decline or cancel any order for legitimate reasons, including but not limited to:
- Product unavailability
- Pricing errors
- Payment issues
- Suspected fraudulent activity
- Violation of these Terms & Conditions
If an order is cancelled after payment has been received, the applicable refund will be processed promptly.
Payments
ESS accepts the payment methods displayed during checkout.
All online payments are processed through secure third-party payment service providers.
Cash on Delivery (COD) may be available for selected orders, locations, or order values at the discretion of ESS.
Shipping & Delivery
Shipping and delivery are governed by our Shipping & Delivery Policy.
By placing an order, you agree to the terms outlined in that policy.
Returns, Exchanges & Refunds
Returns, exchanges, cancellations, and refunds are governed by our Returns, Exchanges & Refunds Policy.
Please review that policy before making a purchase.
Intellectual Property
Unless otherwise stated, all content available on this website is the property of ESS and is protected by applicable intellectual property laws.
This includes, but is not limited to:
- The ESS name and branding
- Logos and trademarks
- Product designs
- Product photographs
- Graphics and illustrations
- Website design and layout
- Product descriptions
- Videos
- Marketing material
- Packaging concepts
No part of this website or its content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission from ESS.
User Content
We love seeing how you style your ESS pieces.
If you choose to share reviews, testimonials, photographs, videos, or other content featuring ESS products, including by tagging ESS on social media, you grant ESS permission to repost, feature, or use such content for marketing and promotional purposes, with appropriate credit wherever reasonably possible.
If you would prefer that we do not use your content, simply let us know and we will respect your request wherever reasonably practicable.
Acceptable Use
When using our website, you agree not to:
- Violate any applicable law or regulation.
- Attempt unauthorised access to our website or systems.
- Upload malicious software or harmful code.
- Interfere with the operation or security of the website.
- Impersonate another individual or organisation.
- Copy, reproduce, or misuse website content without permission.
Product Authenticity
ESS products purchased through unauthorised sellers, marketplaces, or resellers are not covered by our policies, guarantees, or customer support.
To ensure authenticity and eligibility for after-sales support, we recommend purchasing directly from the official ESS website.
Promotional Offers
From time to time, ESS may offer discounts, promotional campaigns, coupon codes, gift cards, or other special offers.
Such promotions may be subject to additional terms and conditions and may be modified, suspended, or withdrawn without prior notice.
Third-Party Services
Our website may use or link to third-party services, including payment gateways, logistics providers, analytics services, and social media platforms.
These services operate independently and are governed by their own terms and privacy policies. ESS is not responsible for their content, practices, or policies.
Limitation of Liability
To the fullest extent permitted by applicable law, ESS shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from:
- Use of or inability to use the website.
- Delays caused by courier partners or events beyond our reasonable control.
- Incorrect information provided by customers.
- Improper use, storage, or handling of products after delivery.
- Temporary website interruptions or technical issues.
Nothing in these Terms limits any rights available to consumers under applicable law.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, legal requirements, or website functionality.
The updated version will be published on this page with the revised “Last Updated” date.
Continued use of the website after such changes constitutes acceptance of the updated Terms.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising from or relating to the use of this website or purchases made through ESS shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.
Contact Us
If you have any questions regarding these Terms & Conditions, we’d be happy to help.
Email
studio@essverse.com
WhatsApp
+91 8920114629
Business Hours
Monday – Sunday
10:00 AM – 7:00 PM IST