Effective Date: 30th July 2026
Last Updated: 30th July 2026
Your Privacy Matters To Us
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal information when you visit www.essverse.com, create an account, place an order, or otherwise interact with ESS.
Throughout this Privacy Policy, “ESS” (“we”, “our”, or “us”) refers to the owner and operator of www.essverse.com.
By using our website or our services, you agree to the practices described in this Privacy Policy.
Our Privacy Promise
At ESS, trust is just as important as craftsmanship.
We believe in collecting only the information we genuinely need to provide our services, process your orders, improve your shopping experience, and communicate with you when necessary. We do not ask for unnecessary personal information.
We are committed to handling your information responsibly, transparently, and securely. We do not sell your personal information to third parties.
Our goal is simple: to respect your privacy while providing you with a seamless and enjoyable experience with ESS.
Information We Collect & Why
Depending on how you interact with ESS, we may collect the following information.
Information You Provide
Full Name
To identify you and process your orders.
Email Address
To send order confirmations, invoices, shipping updates, customer support responses, and, where you have chosen to receive them, promotional communications.
Mobile Number
To contact you regarding your orders, deliveries, customer support requests, and WhatsApp updates where applicable.
Shipping Address
To deliver your order accurately.
Billing Address
To process payments, generate invoices, and comply with applicable tax requirements.
Date of Birth (Optional)
To personalise your experience and occasionally celebrate special occasions such as your birthday.
You may choose not to provide certain optional information. However, some information is necessary for us to process your orders and provide our services.
Accuracy of Information
You are responsible for ensuring that the personal information you provide to us is accurate, complete, and up to date. Providing incorrect or outdated information may affect our ability to process your orders, provide customer support, or communicate with you.
Account Information
If you create an ESS account, we may store:
- Login credentials (securely encrypted where applicable)
- Saved addresses
- Wishlist or favourite products
- Purchase history
- Account preferences
Order Information
When you purchase from ESS, we may collect information relating to your order, including:
- Products purchased
- Order history
- Payment status
- Delivery information
- Customer support interactions relating to your order
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically to help us operate, improve, and secure our website.
This may include:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Time spent on our website
- Referring website
- Cookies and similar technologies
This information helps us improve website performance, understand how visitors use our website, detect security issues, and enhance your shopping experience.
How We Use Your Information
We use your information only for purposes that help us provide and improve our services.
This includes:
- Processing and delivering your orders
- Managing your account
- Providing customer support
- Sending order confirmations and delivery updates
- Processing payments securely through trusted payment partners
- Personalising your shopping experience
- Improving our website, products, and services
- Verifying orders, preventing fraudulent transactions, and protecting the security of our website and customers
- Detecting and preventing fraud or misuse
- Complying with legal and regulatory obligations
- Sending promotional emails, WhatsApp messages, SMS, or other marketing communications where you have chosen to receive them
We will never use your personal information for purposes unrelated to providing our services without an appropriate legal basis or your consent where required.
Marketing Communications
If you choose to receive marketing communications from ESS, we may contact you via:
- SMS
- Other communication channels we may introduce in the future
These communications may include:
- New product launches
- Exclusive collections
- Special offers
- Early access
- Brand updates
- Birthday wishes or personalised offers (where applicable)
You may unsubscribe or opt out of marketing communications at any time by following the unsubscribe instructions provided or by contacting us.
Please note that even if you opt out of marketing communications, we may still send important service-related messages, such as order confirmations, shipping updates, account notifications, or security alerts.
Reviews, Testimonials & User Content
We love seeing how our customers style and use their ESS pieces.
By submitting reviews, testimonials, photos, videos, or other content directly to ESS, or by participating in an ESS campaign, you grant ESS a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt, publish, display, and share such content for promotional, marketing, and business purposes.
We may also feature or repost publicly shared content that tags, mentions, or features ESS or our products through our official channels, in accordance with applicable laws and the terms of the respective platform.
If you do not wish your publicly shared content to be featured by ESS, you may contact us at studio@essverse.com, and we will make reasonable efforts to honour your request.
Sharing Your Information
We value your trust and do not sell your personal information.
However, we may share your information with trusted third-party service providers where necessary to operate our business and provide our services. These may include:
- Payment service providers
- Shipping and logistics partners
- Website hosting providers
- Website and eCommerce platform providers
- Analytics providers
- Marketing and communication service providers
- Government authorities or law enforcement agencies where required by applicable law
These service providers receive only the information necessary to perform their services on our behalf and are expected to handle your information responsibly.
Payment Security
Payments made through our website are processed securely by trusted third-party payment service providers.
ESS does not store or have access to your complete debit card, credit card, CVV, UPI PIN, or other sensitive payment credentials.
Cookies & Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, remember your preferences, keep you signed in where applicable, understand website usage, and enhance the performance of our website.
These technologies may include:
- Essential Cookies
- Performance Cookies
- Analytics Cookies
- Marketing Cookies
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Our website may also include embedded content or links to third-party platforms or websites. These third parties may collect information in accordance with their own privacy policies, and we encourage you to review those policies before interacting with their services.
Data Retention
We retain your personal information only for as long as necessary to:
- Process and fulfil your orders
- Provide customer support
- Maintain your account
- Comply with legal, tax, and regulatory obligations
- Resolve disputes
- Protect our legitimate business interests
When your information is no longer required, we will securely delete or anonymise it where reasonably practicable.
Data Security
We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.
However, no method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw your consent for marketing communications
- Request information about how your personal information is being used
To exercise any of these rights, please contact us using the details provided below.
Children’s Privacy
ESS does not knowingly collect personal information from children below the age required under applicable law to provide valid consent. If we become aware that such information has been collected unintentionally, we will take reasonable steps to delete it.
Third-Party Links
Our website may contain links to third-party websites or services for your convenience.
We are not responsible for the privacy practices, content, or policies of those third-party websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.
The updated version will always be published on this page with the revised Last Updated date. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or how we handle your data, we’d be happy to help.
Email: studio@essverse.com
WhatsApp: +91 8920 11 4629
Business Hours
Monday – Sunday
10:00 AM – 7:00 PM IST
We aim to respond to all privacy-related requests as promptly as possible during our business hours.