Effective Date: 30th July 2026
Last Updated: 30th July 2026
From our studio to your doorstep.
Every ESS piece is thoughtfully designed, carefully handcrafted, and securely packed before it begins its journey to you. This policy explains how we process, ship, and deliver your order, so you know exactly what to expect.
At a Glance
- Order Processing: Typically within 1 business day of order confirmation.
- Shipping: Free standard shipping across India.
- Delivery: Usually within 2–8 business days, depending on your location.
- Tracking: Tracking details are shared once your order is dispatched.
- International Shipping: Currently unavailable.
- Address Changes: Possible only before your order enters fulfilment.
Order Processing
Orders are typically processed and dispatched within 1 business day of order confirmation.
Orders placed on Sundays, public holidays, or during exceptional circumstances may require additional processing time. If there is a significant delay, we will keep you informed.
Packaging
Every ESS order is carefully packed to help ensure it reaches you in excellent condition.
Before dispatch, each product undergoes a quality check and is securely packaged to protect it during transit.
Shipping
We offer free standard shipping across India on all orders.
Orders are shipped through trusted logistics partners selected by ESS to ensure safe and timely delivery.
Delivery Timelines
Estimated delivery times are:
- Metro Cities: 2–5 business days
- Other Locations: 4–8 business days
These timelines are estimates and may vary depending on your delivery location and courier operations.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking link via email, SMS, WhatsApp, or any other available communication channel.
You can use the tracking information to monitor your shipment until it reaches you.
Delivery Delays
While we strive to deliver every order within the estimated timeline, delays may occasionally occur due to circumstances beyond our control, including:
- Public holidays
- Festivals
- Extreme weather conditions
- Natural disasters
- Transportation disruptions
- Government restrictions
- Courier operational delays
We appreciate your patience in such situations and will do our best to keep you informed.
Address Accuracy
Please ensure that your shipping address, contact number, and other delivery details are accurate before placing your order.
ESS cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.
If you need to update your delivery address, please contact us as soon as possible. Address changes can only be accommodated before your order enters fulfilment.
Delivery Acceptance
Please inspect the outer packaging before accepting your delivery whenever possible.
If the package appears significantly damaged or tampered with, we recommend taking photographs before opening it and contacting us immediately.
For claims relating to damaged, defective, or incorrect products, please refer to our Returns, Exchanges & Refunds Policy, including the requirement to provide an unboxing video.
Failed Delivery Attempts
Our courier partners may attempt delivery more than once.
If delivery cannot be completed due to reasons such as the recipient being unavailable, an incorrect address, or refusal to accept the shipment, the package may be returned to ESS.
Additional shipping charges may apply if the order needs to be shipped again.
Lost Shipments
If your shipment is confirmed as lost during transit, ESS will work with the courier partner to investigate the matter.
If the shipment is confirmed lost, we will arrange a replacement or issue a refund, as appropriate.
Split Shipments
If your order contains multiple products, ESS may ship them separately to ensure faster and more efficient delivery.
There will be no additional shipping charges for split shipments initiated by ESS.
International Shipping
At present, ESS ships only within India.
We look forward to expanding our delivery network internationally in the future.
Contact Us
If you have any questions regarding shipping or delivery, we’re happy to help.
Email
studio@essverse.com
WhatsApp
+91 8920114629
Business Hours
Monday – Sunday
10:00 AM – 7:00 PM IST